{"id":3272,"date":"2023-03-07T20:42:37","date_gmt":"2023-03-07T20:42:37","guid":{"rendered":"https:\/\/selgas.eu\/qualitaet\/"},"modified":"2026-03-24T11:13:07","modified_gmt":"2026-03-24T11:13:07","slug":"qualita","status":"publish","type":"page","link":"https:\/\/sel-bz.it\/it\/qualita\/","title":{"rendered":"Qualit\u00e0"},"content":{"rendered":"[vc_row type=&#8221;full_width_content&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; bg_color=&#8221;#1f3684&#8243; scene_position=&#8221;center&#8221; top_padding=&#8221;16%&#8221; bottom_padding=&#8221;12%&#8221; left_padding_desktop=&#8221;10%&#8221; constrain_group_2=&#8221;yes&#8221; right_padding_desktop=&#8221;10%&#8221; top_padding_tablet=&#8221;25%&#8221; text_color=&#8221;light&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; 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text_direction=&#8221;default&#8221;]Il Servizio telefonico commerciale \u00e8 il modo pi\u00f9 rapido per:<\/p>\n<ul>\n<li>ricevere informazioni di carattere generale<\/li>\n<li>richiedere prestazioni o servizi commerciali<\/li>\n<\/ul>\n<p>SEL Srl mette a disposizione dei Clienti il seguente <b>numero verde<\/b>\u00a0gratuito\u00a0<b>800.007.645<\/b>. Il presente servizio telefonico \u00e8 disponibile con operatore durante i seguenti orari:<\/p>\n<table class=\"contenttable\">\n<tbody>\n<tr>\n<td style=\"vertical-align: middle;\">Luned\u00ec \u2013 Venerd\u00ec<\/td>\n<td>ore 08.30 \u2013 13.30<br \/>\nore 16.00 \u2013 18.00<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; top_padding=&#8221;5%&#8221; constrain_group_1=&#8221;yes&#8221; bottom_padding=&#8221;5%&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; row_position_desktop=&#8221;default&#8221; row_position_tablet=&#8221;inherit&#8221; row_position_phone=&#8221;inherit&#8221; overflow=&#8221;visible&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221; gradient_type=&#8221;default&#8221; shape_type=&#8221;&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; flex_gap_desktop=&#8221;10px&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][divider line_type=&#8221;Small Line&#8221; line_alignment=&#8221;default&#8221; line_thickness=&#8221;2&#8243; divider_color=&#8221;accent-color&#8221; animate=&#8221;yes&#8221;][split_line_heading line_reveal_by_space_text_effect=&#8221;default&#8221; font_style=&#8221;h2&#8243; content_alignment=&#8221;default&#8221; mobile_content_alignment=&#8221;inherit&#8221; animation_type=&#8221;line-reveal-by-space&#8221; link_target=&#8221;_self&#8221; text_content=&#8221;Standard di qualit\u00e0 e indennizzi in capo al Venditore&#8221;][\/split_line_heading][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]Il Venditore \u00e8 tenuto al rispetto di standard di qualit\u00e0 specifici e generali dettati dall\u2019Autorit\u00e0 di Regolazione per Energia Reti e Ambienti con la\u00a0<a title=\"Opens internal link in current window\" href=\"https:\/\/www.arera.it\/atti-e-provvedimenti\/dettaglio\/16\/413-16\" target=\"_blank\" rel=\"noopener\">Delibera 413\/2016\/R\/com<\/a>\u00a0Allegato A e ss.mm.ii. (TIQV \u2013 Testo Integrato Qualit\u00e0 Vendita).<\/p>\n<p>Per\u00a0<b>standard specifico<\/b>\u00a0si intende il livello di qualit\u00e0 riferito alla singola prestazione da garantire al cliente; invece, per\u00a0<b>standard generale<\/b>\u00a0si intende il livello di qualit\u00e0 riferito al complesso delle prestazioni.<\/p>\n<p>Di seguito si riportano gli standard a cui SEL Srl \u00e8 soggetta e i livelli raggiunti.[\/vc_column_text][tabbed_section style=&#8221;minimal&#8221; tab_change_animation=&#8221;fade&#8221; alignment=&#8221;left&#8221; spacing=&#8221;default&#8221; tab_color=&#8221;Accent-Color&#8221; vs_content_animation=&#8221;fade&#8221; vs_link_animation=&#8221;opacity&#8221; vs_navigation_alignment=&#8221;left&#8221; vs_navigation_width_2=&#8221;25%&#8221; vs_navigation_func=&#8221;default&#8221; vs_navigation_width=&#8221;regular&#8221; vs_navigation_spacing=&#8221;15px&#8221; vs_navigation_mobile_display=&#8221;visible&#8221; vs_tab_spacing=&#8221;5%&#8221; cta_button_style=&#8221;accent-color&#8221; icon_size=&#8221;24&#8243;][tab icon_family=&#8221;none&#8221; title=&#8221;Cliente vulnerabile gas&#8221; id=&#8221;1774350672937-1&#8243; tab_id=&#8221;1774350672937-5&#8243;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]\n<table class=\"contenttable\" style=\"height: 289px;\" width=\"926\">\n<thead>\n<tr>\n<th style=\"text-align: center;\" colspan=\"2\" scope=\"col\">STANDARD ARERA<\/th>\n<th style=\"text-align: center;\" colspan=\"2\" scope=\"col\">LIVELLI RAGGIUNTI DA SEL 2025<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td class=\"title\"><strong>Indicatore<\/strong><\/td>\n<td class=\"title\"><strong>Standard specifico<\/strong><\/td>\n<td class=\"title\"><strong>grado<\/strong><\/td>\n<td class=\"title\"><strong>tempo medio<\/strong><\/td>\n<\/tr>\n<tr>\n<td>Risposta motivata a reclami scritti di competenza venditore<\/td>\n<td class=\"align-center\">Max 30 gg solari<\/td>\n<td class=\"align-center\" style=\"text-align: center;\">100%<\/td>\n<td class=\"align-center\" style=\"text-align: center;\">5 giorni solari<\/td>\n<\/tr>\n<tr>\n<td>Rettifica di fatturazione<\/td>\n<td class=\"align-center\">Max 60 gg solari<\/td>\n<td class=\"align-center\" style=\"text-align: center;\">&#8211;<\/td>\n<td class=\"align-center\" style=\"text-align: center;\">&#8211;<\/td>\n<\/tr>\n<tr>\n<td>Rettifica di fatturazione (fatture periodicit\u00e0 quadrimestrale)<\/td>\n<td class=\"align-center\" rowspan=\"1\">Max 90 gg solari<\/td>\n<td class=\"align-center\" style=\"text-align: center;\" rowspan=\"1\">&#8211;<\/td>\n<td class=\"align-center\" style=\"text-align: center;\" rowspan=\"1\">&#8211;<\/td>\n<\/tr>\n<tr>\n<td>Rettifica doppia fatturazione<\/td>\n<td class=\"align-center\">Max 20 gg solari<\/td>\n<td class=\"align-center\" style=\"text-align: center;\">&#8211;<\/td>\n<td class=\"align-center\" style=\"text-align: center;\">&#8211;<\/td>\n<\/tr>\n<tr>\n<td class=\"title\"><strong>Indicatore<\/strong><\/td>\n<td class=\"title\"><strong>Standard generali (% minima)<\/strong><\/td>\n<td class=\"title\"><strong>grado<\/strong><\/td>\n<td class=\"title\"><strong>tempo medio<\/strong><\/td>\n<\/tr>\n<tr>\n<td>Risposte a richieste scritte di informazione<\/td>\n<td class=\"align-center\">95% di casi entro il tempo massimo di 30 gg solari<\/td>\n<td class=\"align-center\" style=\"text-align: center;\">100%<\/td>\n<td class=\"align-center\" style=\"text-align: center;\">2,33 giorni solari<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n[\/vc_column_text][\/tab][tab icon_family=&#8221;none&#8221; title=&#8221;Cliente domestico gas&#8221; id=&#8221;1774350672962-4&#8243; tab_id=&#8221;1774350672962-6&#8243;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]\n<table class=\"contenttable\" style=\"height: 289px;\" width=\"926\">\n<thead>\n<tr>\n<th style=\"text-align: center;\" colspan=\"2\" scope=\"col\">STANDARD ARERA<\/th>\n<th style=\"text-align: center;\" colspan=\"2\" scope=\"col\">LIVELLI RAGGIUNTI DA SEL 2025<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td class=\"title\"><strong>Indicatore<\/strong><\/td>\n<td class=\"title\"><strong>Standard specifico<\/strong><\/td>\n<td class=\"title\"><strong>grado<\/strong><\/td>\n<td class=\"title\"><strong>tempo medio<\/strong><\/td>\n<\/tr>\n<tr>\n<td>Risposta motivata a reclami scritti di competenza venditore<\/td>\n<td class=\"align-center\">Max 30 gg solari<\/td>\n<td class=\"align-center\" style=\"text-align: center;\">100%<\/td>\n<td class=\"align-center\" style=\"text-align: center;\">3 giorni solari<\/td>\n<\/tr>\n<tr>\n<td>Rettifica di fatturazione<\/td>\n<td class=\"align-center\">Max 60 gg solari<\/td>\n<td class=\"align-center\" style=\"text-align: center;\">&#8211;<\/td>\n<td class=\"align-center\" style=\"text-align: center;\">&#8211;<\/td>\n<\/tr>\n<tr>\n<td>Rettifica di fatturazione (fatture periodicit\u00e0 quadrimestrale)<\/td>\n<td class=\"align-center\" rowspan=\"1\">Max 90 gg solari<\/td>\n<td class=\"align-center\" style=\"text-align: center;\" rowspan=\"1\">&#8211;<\/td>\n<td class=\"align-center\" style=\"text-align: center;\" rowspan=\"1\">&#8211;<\/td>\n<\/tr>\n<tr>\n<td>Rettifica doppia fatturazione<\/td>\n<td class=\"align-center\">Max 20 gg solari<\/td>\n<td class=\"align-center\" style=\"text-align: center;\">&#8211;<\/td>\n<td class=\"align-center\" style=\"text-align: center;\">&#8211;<\/td>\n<\/tr>\n<tr>\n<td class=\"title\"><strong>Indicatore<\/strong><\/td>\n<td class=\"title\"><strong>Standard generali (% minima)<\/strong><\/td>\n<td class=\"title\"><strong>grado<\/strong><\/td>\n<td class=\"title\"><strong>tempo medio<\/strong><\/td>\n<\/tr>\n<tr>\n<td>Risposte a richieste scritte di informazione<\/td>\n<td class=\"align-center\">95% di casi entro il tempo massimo di 30 gg solari<\/td>\n<td class=\"align-center\" style=\"text-align: center;\">100%<\/td>\n<td class=\"align-center\" style=\"text-align: center;\">1,53 giorni solari<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n[\/vc_column_text][\/tab][tab icon_family=&#8221;none&#8221; title=&#8221;Cliente non domestico gas&#8221; id=&#8221;1774350672975-10&#8243; tab_id=&#8221;1774350672975-7&#8243;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]\n<table class=\"contenttable\" style=\"height: 289px;\" width=\"926\">\n<thead>\n<tr>\n<th style=\"text-align: center;\" colspan=\"2\" scope=\"col\">STANDARD ARERA<\/th>\n<th style=\"text-align: center;\" colspan=\"2\" scope=\"col\">LIVELLI RAGGIUNTI DA SEL 2025<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td class=\"title\"><strong>Indicatore<\/strong><\/td>\n<td class=\"title\"><strong>Standard specifico<\/strong><\/td>\n<td class=\"title\"><strong>grado<\/strong><\/td>\n<td class=\"title\"><strong>tempo medio<\/strong><\/td>\n<\/tr>\n<tr>\n<td>Risposta motivata a reclami scritti di competenza venditore<\/td>\n<td class=\"align-center\">Max 30 gg solari<\/td>\n<td class=\"align-center\" style=\"text-align: center;\">100%<\/td>\n<td class=\"align-center\" style=\"text-align: center;\">4,50 giorni solari<\/td>\n<\/tr>\n<tr>\n<td>Rettifica di fatturazione<\/td>\n<td class=\"align-center\">Max 60 gg solari<\/td>\n<td class=\"align-center\" style=\"text-align: center;\">&#8211;<\/td>\n<td class=\"align-center\" style=\"text-align: center;\">&#8211;<\/td>\n<\/tr>\n<tr>\n<td>Rettifica di fatturazione (fatture periodicit\u00e0 quadrimestrale)<\/td>\n<td class=\"align-center\" rowspan=\"1\">Max 90 gg solari<\/td>\n<td class=\"align-center\" style=\"text-align: center;\" rowspan=\"1\">&#8211;<\/td>\n<td class=\"align-center\" style=\"text-align: center;\" rowspan=\"1\">&#8211;<\/td>\n<\/tr>\n<tr>\n<td>Rettifica doppia fatturazione<\/td>\n<td class=\"align-center\">Max 20 gg solari<\/td>\n<td class=\"align-center\" style=\"text-align: center;\">&#8211;<\/td>\n<td class=\"align-center\" style=\"text-align: center;\">&#8211;<\/td>\n<\/tr>\n<tr>\n<td class=\"title\"><strong>Indicatore<\/strong><\/td>\n<td class=\"title\"><strong>Standard generali (% minima)<\/strong><\/td>\n<td class=\"title\"><strong>grado<\/strong><\/td>\n<td class=\"title\"><strong>tempo medio<\/strong><\/td>\n<\/tr>\n<tr>\n<td>Risposte a richieste scritte di informazione<\/td>\n<td class=\"align-center\">95% di casi entro il tempo massimo di 30 gg solari<\/td>\n<td class=\"align-center\" style=\"text-align: center;\">100%<\/td>\n<td class=\"align-center\" style=\"text-align: center;\">1,50 giorni solari<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n[\/vc_column_text][\/tab][tab icon_family=&#8221;none&#8221; title=&#8221;Cliente domestico energia elettrica&#8221; id=&#8221;1774350672996-6&#8243; tab_id=&#8221;1774350672996-9&#8243;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]\n<table class=\"contenttable\" style=\"height: 289px;\" width=\"926\">\n<thead>\n<tr>\n<th style=\"text-align: center;\" colspan=\"2\" scope=\"col\">STANDARD ARERA<\/th>\n<th style=\"text-align: center;\" colspan=\"2\" scope=\"col\">LIVELLI RAGGIUNTI DA SEL 2025<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td class=\"title\"><strong>Indicatore<\/strong><\/td>\n<td class=\"title\"><strong>Standard specifico<\/strong><\/td>\n<td class=\"title\"><strong>grado<\/strong><\/td>\n<td class=\"title\"><strong>tempo medio<\/strong><\/td>\n<\/tr>\n<tr>\n<td>Risposta motivata a reclami scritti di competenza venditore<\/td>\n<td class=\"align-center\">Max 30 gg solari<\/td>\n<td class=\"align-center\" style=\"text-align: center;\">100%<\/td>\n<td class=\"align-center\" style=\"text-align: center;\">3 giorni solari<\/td>\n<\/tr>\n<tr>\n<td>Rettifica di fatturazione<\/td>\n<td class=\"align-center\">Max 60 gg solari<\/td>\n<td class=\"align-center\" style=\"text-align: center;\">&#8211;<\/td>\n<td class=\"align-center\" style=\"text-align: center;\">&#8211;<\/td>\n<\/tr>\n<tr>\n<td>Rettifica di fatturazione (fatture periodicit\u00e0 quadrimestrale)<\/td>\n<td class=\"align-center\" rowspan=\"1\">Max 90 gg solari<\/td>\n<td class=\"align-center\" style=\"text-align: center;\" rowspan=\"1\">&#8211;<\/td>\n<td class=\"align-center\" style=\"text-align: center;\" rowspan=\"1\">&#8211;<\/td>\n<\/tr>\n<tr>\n<td>Rettifica doppia fatturazione<\/td>\n<td class=\"align-center\">Max 20 gg solari<\/td>\n<td class=\"align-center\" style=\"text-align: center;\">&#8211;<\/td>\n<td class=\"align-center\" style=\"text-align: center;\">&#8211;<\/td>\n<\/tr>\n<tr>\n<td class=\"title\"><strong>Indicatore<\/strong><\/td>\n<td class=\"title\"><strong>Standard generali (% minima)<\/strong><\/td>\n<td class=\"title\"><strong>grado<\/strong><\/td>\n<td class=\"title\"><strong>tempo medio<\/strong><\/td>\n<\/tr>\n<tr>\n<td>Risposte a richieste scritte di informazione<\/td>\n<td class=\"align-center\">95% di casi entro il tempo massimo di 30 gg solari<\/td>\n<td class=\"align-center\" style=\"text-align: center;\">100%<\/td>\n<td class=\"align-center\" style=\"text-align: center;\">1 giorno solare<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n[\/vc_column_text][\/tab][tab icon_family=&#8221;none&#8221; title=&#8221;Cliente non domestico energia elettrica&#8221; id=&#8221;1774350673011-4&#8243; tab_id=&#8221;1774350673011-0&#8243;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]\n<table class=\"contenttable\" style=\"height: 289px;\" width=\"926\">\n<thead>\n<tr>\n<th style=\"text-align: center;\" colspan=\"2\" scope=\"col\">STANDARD ARERA<\/th>\n<th style=\"text-align: center;\" colspan=\"2\" scope=\"col\">LIVELLI RAGGIUNTI DA SEL 2025<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td class=\"title\"><strong>Indicatore<\/strong><\/td>\n<td class=\"title\"><strong>Standard specifico<\/strong><\/td>\n<td class=\"title\"><strong>grado<\/strong><\/td>\n<td class=\"title\"><strong>tempo medio<\/strong><\/td>\n<\/tr>\n<tr>\n<td>Risposta motivata a reclami scritti di competenza venditore<\/td>\n<td class=\"align-center\">Max 30 gg solari<\/td>\n<td class=\"align-center\" style=\"text-align: center;\">&#8211;<\/td>\n<td class=\"align-center\" style=\"text-align: center;\">&#8211;<\/td>\n<\/tr>\n<tr>\n<td>Rettifica di fatturazione<\/td>\n<td class=\"align-center\">Max 60 gg solari<\/td>\n<td class=\"align-center\" style=\"text-align: center;\">&#8211;<\/td>\n<td class=\"align-center\" style=\"text-align: center;\">&#8211;<\/td>\n<\/tr>\n<tr>\n<td>Rettifica di fatturazione (fatture periodicit\u00e0 quadrimestrale)<\/td>\n<td class=\"align-center\" rowspan=\"1\">Max 90 gg solari<\/td>\n<td class=\"align-center\" style=\"text-align: center;\" rowspan=\"1\">&#8211;<\/td>\n<td class=\"align-center\" style=\"text-align: center;\" rowspan=\"1\">&#8211;<\/td>\n<\/tr>\n<tr>\n<td>Rettifica doppia fatturazione<\/td>\n<td class=\"align-center\">Max 20 gg solari<\/td>\n<td class=\"align-center\" style=\"text-align: center;\">&#8211;<\/td>\n<td class=\"align-center\" style=\"text-align: center;\">&#8211;<\/td>\n<\/tr>\n<tr>\n<td class=\"title\"><b>Indicatore<\/b><\/td>\n<td class=\"title\"><strong>Standard generali (% minima)<\/strong><\/td>\n<td class=\"title\"><strong>grado<\/strong><\/td>\n<td class=\"title\"><strong>tempo medio<\/strong><\/td>\n<\/tr>\n<tr>\n<td>Risposte a richieste scritte di informazione<\/td>\n<td class=\"align-center\">95% di casi entro il tempo massimo di 30 gg solari<\/td>\n<td class=\"align-center\" style=\"text-align: center;\">&#8211;<\/td>\n<td class=\"align-center\" style=\"text-align: center;\">&#8211;<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n[\/vc_column_text][\/tab][\/tabbed_section][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]<strong>Tabella \u201cIndicatori call center\u201d<\/strong><\/p>\n<table>\n<thead>\n<tr>\n<th style=\"text-align: center;\">Indicatore CALL CENTER<\/th>\n<th style=\"text-align: center;\">Standard generali (% minima)<\/th>\n<th style=\"text-align: center;\">Livelli raggiunti da SEL 2025<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>Accessibilit\u00e0 al servizio del Call center<\/td>\n<td>AS \u2265 95 %<\/td>\n<td style=\"text-align: center;\">99%<\/td>\n<\/tr>\n<tr>\n<td>Tempo medio di attesa del Call center<\/td>\n<td>TMA \u2264 180 secondi<\/td>\n<td style=\"text-align: center;\">18\u201d<\/td>\n<\/tr>\n<tr>\n<td>Livello di servizio del Call center<\/td>\n<td>LS \u2265 85 %<\/td>\n<td style=\"text-align: center;\">85%<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>In caso di mancato rispetto degli standard specifici di qualit\u00e0 il Venditore \u00e8 tenuto a corrispondere al Cliente un indennizzo automatico, attraverso l\u2019accredito della somma nella prima bolletta utile. L\u2019indennizzo automatico \u00e8 crescente in relazione al ritardo nell\u2019esecuzione della prestazione.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Tabella \u201cIndenizzi\u201d<\/strong><\/p>\n<table>\n<thead>\n<tr>\n<th style=\"text-align: center;\">INDICATORE<\/th>\n<th style=\"text-align: center;\" colspan=\"2\"><strong>INDENNIZZI AUTOMATICI ANNO 2026*<\/strong><\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td style=\"vertical-align: middle;\" rowspan=\"3\">Risposta motivata a reclami scritti di competenza venditore<br \/>\nRettifica di fatturazione<br \/>\nRettifica doppia fatturazione<\/td>\n<td>se l\u2019esecuzione della prestazione avviene oltre lo standard, ma entro un tempo doppio dello standard<\/td>\n<td style=\"text-align: center; vertical-align: middle;\">\u20ac\u00a030,00<\/td>\n<\/tr>\n<tr>\n<td>se l\u2019esecuzione della prestazione avviene oltre un tempo doppio dello standard, ma entro un tempo triplo dello standard<\/td>\n<td style=\"text-align: center; vertical-align: middle;\">\u20ac\u00a060,00<\/td>\n<\/tr>\n<tr>\n<td>se l\u2019esecuzione della prestazione avviene oltre un tempo triplo dello standard<\/td>\n<td style=\"text-align: center; vertical-align: middle;\">\u20ac\u00a090,00<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>*Per il 2025, l\u2019indennizzo base era di 25\u20ac, a crescere a seconda del ritardo nella risposta<\/p>\n<p>Il Venditore non \u00e8 tenuto a corrispondere l\u2019indennizzo automatico qualora il mancato rispetto degli standard specifici di qualit\u00e0 sia riconducibile a cause di forza maggiore (intese come atti di autorit\u00e0 pubblica, eventi naturali eccezionali per i quali sia stato dichiarato lo stato di calamit\u00e0 dall\u2019autorit\u00e0 competente, scioperi indetti senza il preavviso previsto dalla legge, mancato ottenimento di atti autorizzativi) e a cause imputabili al cliente finale o a terzi (ovvero danni o impedimenti provocati da terzi).<\/p>\n<p>Inoltre, il Venditore non \u00e8 tenuto alla corresponsione dell\u2019indennizzo automatico nel caso in cui al Cliente sia stato gi\u00e0 corrisposto l\u2019indennizzo automatico nell\u2019anno solare per mancato rispetto del medesimo standard specifico, in caso di reclami per i quali non \u00e8 possibile identificare il cliente finale perch\u00e9 non contengono le informazioni minime previste.<\/p>\n<p>Si ricorda infine, che nel caso di mancato rispetto degli standard da parte del Distributore di competenza, il Venditore dovr\u00e0 accreditare al Cliente l\u2019indennizzo ricevuto dal Distributore stesso.[\/vc_column_text][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"<p>[vc_row type=&#8221;full_width_content&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; bg_color=&#8221;#1f3684&#8243; scene_position=&#8221;center&#8221; top_padding=&#8221;16%&#8221; bottom_padding=&#8221;12%&#8221; left_padding_desktop=&#8221;10%&#8221; constrain_group_2=&#8221;yes&#8221; right_padding_desktop=&#8221;10%&#8221; top_padding_tablet=&#8221;25%&#8221; text_color=&#8221;light&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; row_position_desktop=&#8221;default&#8221; row_position_tablet=&#8221;inherit&#8221; row_position_phone=&#8221;inherit&#8221; overflow=&#8221;visible&#8221; advanced_gradient_angle=&#8221;0&#8243;&#8230;<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3272","page","type-page","status-publish"],"_links":{"self":[{"href":"https:\/\/sel-bz.it\/it\/wp-json\/wp\/v2\/pages\/3272","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sel-bz.it\/it\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/sel-bz.it\/it\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/sel-bz.it\/it\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/sel-bz.it\/it\/wp-json\/wp\/v2\/comments?post=3272"}],"version-history":[{"count":10,"href":"https:\/\/sel-bz.it\/it\/wp-json\/wp\/v2\/pages\/3272\/revisions"}],"predecessor-version":[{"id":7368,"href":"https:\/\/sel-bz.it\/it\/wp-json\/wp\/v2\/pages\/3272\/revisions\/7368"}],"wp:attachment":[{"href":"https:\/\/sel-bz.it\/it\/wp-json\/wp\/v2\/media?parent=3272"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}